General Terms and Conditions of Delivery and Performance of Expovero GmbH
General Terms and Conditions of Supply and Performance of Expovero GmbH
General Terms and Conditions of Delivery and Performance of Expovero GmbH
As of 04/01/2026
I. General Terms and Conditions
1. The contractual partners of expovero GmbH (EV) shall be referred to as the Customer and EV respectively. All contracts are subject to EV's terms and conditions. Any deviating terms and conditions of the Customer are invalid.
2. All contracts with customers are subject to the following terms and conditions. Any conflicting, deviating, or additional terms and conditions of the customer are not legally binding, even if they are included in a later order or request and EV does not expressly object to them. By entering into the contract and/or accepting the delivery/service, the customer accepts these terms and conditions.
3. Offers created in writing by EV are only valid for 5 weeks from the date of the offer.
II. Delivery and Performance Deadlines, Late Delivery
1. Binding delivery dates
Delivery and performance dates are binding unless the provision of services is rendered impossible by force majeure or other circumstances not attributable to the caterer.
Definition of Force Majeure
Force majeure events are all unforeseen and unavoidable events beyond the caterer's control. This includes, in particular, natural disasters, governmental orders, security measures, traffic or access restrictions on the exhibition grounds or in the vicinity of the venue, strikes, epidemics, pandemics, or other events that make performance impossible or significantly more difficult.
3. Obstacles to performance due to fair or third parties
If the caterer or its vicarious agents are denied or prohibited access to the venue by the trade fair organizer, the operator of the trade fair grounds, or other third parties, without the caterer being at fault, the service shall be considered legally and actually impossible. In this case, the customer bears the risk of service failure.
4. Remuneration claim
The agreed-upon remuneration remains due if the caterer has properly prepared the service (e.g., production or readiness for delivery of food, staff scheduling, provision of equipment). There is no obligation to reimburse in this regard.
5. Duty to Inform
The caterer undertakes to inform the customer in writing, by telephone, or in text form immediately upon becoming aware of the obstacle to performance and, if feasible, to suggest possibilities for alternative execution.
III. Invoicing, Payment Default
1. Invoices are due immediately without deduction. Late payment interest will be charged in case of default.
2. Payments must be made by the customer via bank transfer to EV's bank account.
3. The timeliness of the payment depends on the receipt of funds in EV's account.
4. For invoice changes due to address changes or similar reasons for which EV is not responsible, a processing fee of €10.00 plus statutory VAT will be charged.
5. If the customer is in default of payment, interest at a rate of 9 percentage points above the current base interest rate of the European Central Bank is due. The assertion of further damages remains unaffected.
6. A set-off against the customer's claims is only possible to the extent that the claims are undisputed or legally established.
IV. Damages
1. For all customer damage claims, for whatever reason, the following applies: Claims by the customer for lost profits, damages due to production downtime, and damages that do not arise directly from the delivered goods themselves but only indirectly through them (consequential damages) are excluded. Furthermore, EV shall only be liable for damages up to the amount of the invoice value of its performance. The exclusion of liability and limitation of liability also apply to its employees, staff, legal representatives, and agents.
2. Disclaimers or limitations of liability in these General Terms and Conditions do not apply
– for damages arising from injury to life, body, or health caused intentionally or negligently by EV.
- for other damages caused intentionally or by gross negligence by the EV, its legal representatives, or vicarious agents.
– if and to the extent that the statutory obligation is essential for the achievement of the contract’s purpose (cardinal obligation) and the damage was foreseeable.
– if the electric vehicle has fraudulently concealed a defect or assumed a guarantee for the quality of the item.
- if and to the extent that EV is liable under the Product Liability Act or for other reasons.
V. Confidentiality
1. The client undertakes to maintain confidentiality. The client shall keep secret all trade secrets and all confidential information of third parties that the client has become aware of in connection with the contract. The duty of confidentiality shall apply to everyone and shall extend beyond the execution of the contract.
2. The customer irrevocably indemnifies EV against all third-party claims arising from a breach of confidentiality obligations solely attributable to the customer. This also applies to the extent that EV and the customer are jointly and severally liable to third parties.
VI. Written Form
Amendments or additions to the contract, as well as the cancellation of individual provisions of these General Terms and Conditions, require written form for their effectiveness. Oral individual agreements always take precedence.
VII. Jurisdiction, Legal Status
1. The exclusive place of jurisdiction for all disputes arising from the contractual relationship, its formation, and validity shall be Düsseldorf.
2. The contractual relationship is subject to the law of the Federal Republic of Germany.
VIII. Severability Clause
1. If individual contract provisions are ineffective, the validity of the rest of the contract remains unaffected.
2. The validity of the remaining contract provisions remains unaffected. The above provision also applies in the event of an unforeseen gap in regulation.
3. The contracting parties are obliged to conclude an effective agreement in place of the ineffective or incomplete contractual provisions, which comes closest to the economic outcome of the ineffective or incomplete provisions.
Special Additional Provisions for Event Catering
1. The customer must submit their order to the EV no later than 7 business days before the event for a number of people up to 100, 10 business days before the event for a number of people up to 500, and 14 business days before the event for a number of people exceeding 500. Shorter order times are possible upon request. The option deadline stated in the offer applies to the order details.
2. The EV requires the binding number of participants no later than 4 business days before the event for a headcount of up to 100 people, 7 business days before the event for a headcount of up to 500 people, and 9 business days before the event for a headcount of more than 500 people. The last reported and EV-confirmed number of participants will form the basis for billing.
3. The client undertakes to inform the EV of any changes in schedule and/or number of participants as early as possible.
Scope of services
1. The services provided by the EV include, in particular, the goods and services necessary for the execution of the contract.
2. The exact subject of performance arises from the contract concluded between the parties.
3. The scope of delivery includes (except in the case of on-site catering) delivery within the exhibition center, the preparation of dishes and equipment according to the ordered goods, the collection of goods after use and their cleaning, and the disposal of the catering area. For agreed-upon menu or buffet deliveries, EV will provide tablecloths upon request and for a fee.
2. Personnel Costs
1. Personnel costs are calculated separately based on the number of hours, taking into account the minimum number of hours specified in the order.
2. Reimbursement of expenses
If the order cannot be fulfilled for reasons not attributable to EV, EV is entitled to reimbursement of expenses. The amount of compensation will be determined by the point in time when the non-fulfillment of the contract was determined prior to the agreed commencement of the event:
– 80 days before the start of the event: no fee
– between 79 and 50 days before the start of the event: all costs incurred for provision and organization up to that point
– Between 49 and 39 days before the event: all costs incurred up to that point for preparation and organization, plus 25% of the total amount.
– Between 38 and 15 days before the start of the event: all processing and organizational costs incurred up to that point, plus 50% of the total amount.
– Between 14 and 5 days before the start of the event: all processing and organizational costs incurred up to that point, plus 75% of the total amount.
– Less than 4 days before the start of the event: all costs incurred up to that point for processing and organization, plus 100% of the total amount.
3. If the number of persons stated in the contract is reduced at the customer's initiative after the contract has been concluded, EV is entitled to reimbursement of expenses. The amount of the expense reimbursement to be paid depends on the point in time at which the reduced number of persons is determined prior to the agreed date of the event:
– 28 days before the event or earlier: no charge
– Between 27 and 7 days before the start of the event: all processing and organizational costs incurred up to that point, plus 25% of the total amount.
– Between 6 and 2 days before the start of the event: all processing and organizational costs incurred up to that point, plus 75% of the total amount.
– Starting one day before the event begins: all costs incurred up to that point for setup and organization, plus 100% of the total amount.
3. Reimbursement of Expenses
1. If the order is not executed for reasons for which EV is not responsible, EV is entitled to compensation for expenses incurred.
2. Complaints must be communicated verbally by the customer to the responsible party at EV.
3. Defects in the delivered goods and services of the EV must be reported by the customer in writing immediately, but no later than 24 hours after management@expovaro.com. For the representative, it is essential to attach pictures to demonstrate the defect; without pictures, a defect cannot be processed. A mere description of a defect is not sufficient. If the customer does not adhere to their reporting deadlines and the defects cannot be rectified in a timely manner due to the customer's conduct during or until the end of the event, no claims for damages can be derived from the identified defects pursuant to clause I.4 of these terms and conditions.
4. With the transfer of the supplies or services to the customer, the risk of loss, damage, reduction, and deterioration, as well as consequential damages, passes to the customer.
4. Liability
1. In accordance with clause I.4 of these terms and conditions, EV accepts no liability for items brought by the customer of any kind.
2. In accordance with clause I.4 of these terms and conditions, EV assumes no liability for indirect damages to persons, property, and financial losses, nor for consequential damages.
Special additional conditions for stand delivery, equipment, and furniture rental
Unless otherwise specified below, the provisions of Section I of these terms and conditions shall apply.
Scope of services, ownership
1. The available scope is determined by the valid order lists. Goods will only be delivered in standard packaging units.
2. Rented goods and transport containers are the property of EV. An order is only possible after the packaging has been returned.
3. The scope of delivery includes delivery and pickup at the exhibition center. Goods and items not belonging to EV may not be transported.
2. Delivery, Responsibility
1. The stand delivery is limited to the following trade fair locations:
Messe Frankfurt
Cologne Trade Fair
Messe Düsseldorf
Messe Dortmund
Hannover Fair
Messe Essen
– Kassel Exhibition
Messe Berlin
– Messe München
– Messe Stuttgart
Messe Nürnberg
– Messe Karlsruhe
2. The customer must ensure that the delivery is accepted at the agreed-upon time. If acceptance does not occur and a second delivery is required, transportation fees will be charged in accordance with III 3.2.
3. Upon delivery or collection, the customer or a person authorized by them must confirm receipt of the rented items.
3. Prices, Deposit, Security Deposit
1. The rental price stated in the EV documents includes delivery and pickup.
2. For an order value of €50.00 net or more per delivery, EV charges a transport fee of €25.00 plus statutory VAT for each order. Beverages are delivered the day before, for which a fee of €65.00 plus statutory VAT is due. For every subsequent beverage order during the trade fair period, this fee is €25.00. At the end of the trade fair period, all equipment and beverage crates will be collected with a pick-up from €65.00 net. These remain the property of EV.
3. Provided items are and remain the property of EV. They will be collected daily. Delivery of goods on a consignment basis is not possible.
4. The EV reserves the right to require a security deposit that will be deducted from the rental price upon return of the rented items.
4. Provision and Return of Rental Items
1. Ordered items will be reserved and made available for the customer.
2. When returning dishes/boxes, they must be in perfect condition, sorted, and properly packed. Glasses must be placed in boxes with the opening facing upwards. Food scraps must be removed from dishes, and beverage residue must be emptied. Transport boxes must not be heavily soiled, and labels should not be damaged. Failure to comply may result in EV charging a separate cleaning fee.
3. If the rented items are not returned on time at the end of the rental period, or if collection by the renter is not possible, the renter is responsible for the duration of the retention of the rented items and must pay the pro-rata full rental price plus statutory VAT.
4. Shortages and damages will be charged to the customer according to the price list from the current catalog. The customer's liability for the rented items begins upon delivery and ends upon pickup by EV.
5. Payment
For the delivery of the booth, the invoiced amount per event must be paid within the specified payment deadline before delivery, according to the invoice. Delivery is only possible after payment.
In exceptional cases (e.g., short-term orders, time pressure), if the EV agrees, the customer can pay for the services described in Section III of these terms and conditions in the online shop via Sofortüberweisung/Klarna or in cash at the trade fair to the driver. Payment via PayPal is also possible, or a bank transfer for the agreed delivery.
6. Reimbursement of Expenses
If the contract cannot be fulfilled for reasons beyond EV's control, EV is entitled to reimbursement of expenses. The amount of expense reimbursement depends on when the contract's non-fulfillment is determined prior to the agreed-upon start of the event.
– Free of charge 50 days prior to the delivery date; 25% of the order value from 49 to 39 days prior to the start of delivery; 50% of the order value from 38 to 14 days prior to the start of delivery; from 13 to 10 days prior to the start of delivery: 65% of the order value; from 9 to 6 days prior to the start of delivery: 75% of the order value; from 5 to 2 days prior to the start of delivery: 85% of the order value; on the day prior to the start of delivery: 100% of the order value.
The customer can prove that the lump-sum expenditure was not incurred or was not incurred to the stated extent.
7. Transfer of Risk, Claims, Liability
1. The customer is responsible for the rent throughout the entire rental period.
2. Upon delivery, the customer must inspect the rented items and goods.
3. Complaints, especially regarding missing quantities or incorrect items, must be immediately reported to the authorized EV representative at the delivery location. Subsequent complaints will not be accepted due to a lack of verification options.
4. Upon acceptance of the goods or services by the customer, the customer is liable for loss, damage, reduction, and deterioration of the rental items, as well as for consequential damages. In this context, the customer is advised of the special care required when operating beer dispensing systems (CO2 systems) and fully automatic coffee machines (BARTSCHER, WMF, or JURA). If the customer uses such a dispensing system or a fully automatic coffee machine, they do so at their own risk. Claims for damages by the customer are excluded in accordance with section I. 4 of these terms and conditions.
5. The EV is liable to the customer for any damage to clothing and health caused by the use of the rental equipment in accordance with Section I.4 of these terms and conditions; otherwise, any liability of the EV is excluded.
Special additional agreements for personnel deployment by EV
Unless otherwise stated below, the provisions pursuant to Section I of these General Terms and Conditions shall apply.
labor force
1.1 The EV also provides services in event catering and other events using personnel.
1.2 The client gives no instructions to the persons employed by the EV. The right to give instructions lies solely with the EV.
1.3 The customer ensures that the individuals employed by the EV for the provision of services perform the services independently and, as far as possible, spatially separated from the customer's personnel. Unless otherwise agreed, the personnel must always be identifiable as employees of the EV.
2. Contact Person
2.1 Details of the services to be provided by the EV will only be communicated by the customer to the contact person known to the EV.
2.2 The contact person appointed by the EV plans and supervises the deployment of the EV-appointed personnel, the provision of services, and handles any customer complaints. Accordingly, the instruction, direction, and supervision of the personnel employed by the EV is the sole responsibility of the EV, with the customer being responsible for the monitoring, direction, and acceptance of the services rendered as per contract. The contact person will not be provided with any customer work tools and/or resources unless otherwise agreed in writing.
3. Minimum Wage
The EV hereby assures that, in accordance with the provisions of the Minimum Wage Act (MiLoG), the EV's employees will receive the statutory minimum wage valid at the time of delivery/service in the Federal Republic of Germany. The EV further assures that the EV complies with the documentation and retention obligations pursuant to Section 17 MiLoG towards the responsible supervisory authorities of the state authorities.
The EV also guarantees that subcontractors performing a service or task commissioned by the EV require confirmation of compliance with the MiLoG.
General Terms and Conditions of Delivery and Services of Expovero GmbH
Status 04/01/2026
I. General Terms and Conditions of Contract
1. The contractual partners of expovero GmbH (EV) are referred to as the customer and EV. All contracts are subject to the terms and conditions of EV. Any deviating terms and conditions of the customer are invalid.
2. All contracts with customers are subject to the following terms and conditions. Conflicting, deviating, or additional terms and conditions of the client shall not be legally valid, even if they are contained in a subsequent order or contract and EV does not expressly object to them. By entering into the contract and/or receiving the delivery/service, the customer accepts these terms and conditions.
3. Offers made in writing by EV can only be accepted within 5 weeks of the date of the offer.
II. Delivery and Performance Deadlines, Delayed Delivery
1. Binding Nature of Delivery Dates
Delivery and performance dates are binding unless the provision of the service becomes impossible due to force majeure or other circumstances beyond the Caterer’s control.
2. Definition of Force Majeure
Events of force majeure are all unforeseeable and unavoidable events that are beyond the Caterer's sphere of influence. These include, in particular, natural disasters, official orders, security measures, traffic or access restrictions on the exhibition grounds or in the vicinity of the event location, strikes, epidemics, pandemics, or other events that make performance impossible or substantially impede it.
3. Impediment to Performance Caused by the Trade Fair or Third Parties
If the Caterer or its agents are denied or prohibited access to or entry onto the event site by the trade fair organizer, the operator of the exhibition grounds, or other third parties, through no fault of the Caterer, the performance shall be deemed legally and factually impossible. In such a case, the Customer shall bear the risk of non-performance.
4. Right to Payment
The agreed remuneration remains payable provided that the Caterer has duly prepared the service (e.g., production or readiness of the food, staff scheduling, or provision of equipment). There shall be no obligation to refund any payments in such circumstances.
5. Duty to Inform
The Caterer undertakes to immediately inform the Customer, in writing, by telephone or in text message, upon becoming aware of any impediment to performance and, where reasonably possible, to propose alternative options for execution.
III. Invoicing, Default of Payment
1. Invoices are due immediately without deduction. Default interest will be charged in the event of late payment.
2. Payments must be made at the client’s expense by bank transfer to EV’s bank account.
3. The timeliness of the payment depends on EV receiving the payment in their account.
4. A processing fee of €10.00 plus VAT will be charged for invoice changes due to changes of address or similar reasons for which EV is not responsible.
5. If the customer is in default of payment, interest in the amount of 9 percentage points above the current prime rate of the European Central Bank shall be due. The assertion of further damages remains unaffected.
6. Offsetting against the customer's claims is only possible in the case of undisputed or legally established claims.
IV. Compensation for Damages
1. The following applies to all customer claims for damages, for whatever legal reason: Claims by the customer for compensation for loss of profit, damages arising from loss of production, and damages that are not caused to the delivered goods themselves, but only indirectly by them (consequential damages), are excluded. Otherwise, EV shall only be liable for damages up to the amount of the invoice value of its service. The exclusion and limitation of liability also apply to its employees, staff, legal representatives, and vicarious agents.
2. Exclusions or limitations of liability in these General Terms and Conditions do not apply:
– for damages resulting from injury to life, body or health caused intentionally or negligently by EV.
– for other damages caused intentionally or through gross negligence by EV, its legal representatives or its vicarious agents.
– if and to the extent that the legal obligation is essential for achieving the purpose of the contract (cardinal obligation) and the damage was foreseeable.
– if the seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the item.
– if and to the extent that EV is liable under the Product Liability Act or for other reasons.
V. Secrecy
1. The customer undertakes to maintain confidentiality. They shall keep secret all external confidential information and trade secrets that they learn in connection with the order. The duty of confidentiality shall apply to everyone and shall survive the completion of the order.
2. The client shall irrevocably indemnify EV against all third-party claims resulting from a breach of the duty of confidentiality for which the client is solely responsible. This shall also apply insofar as EV and the client are liable to third parties as joint and several debtors.
VI. Written Form
Amendments or additions to the contract and the revocation of individual provisions of these General Terms and Conditions must be made in writing to be effective. Individual verbal agreements shall always take precedence.
VII. Place of Jurisdiction, Legal Status
1. The exclusive place of jurisdiction for the parties for all disputes arising from the contractual relationship and its conclusion and effectiveness is Düsseldorf.
2. The contractual relationship is governed by the law of the Federal Republic of Germany.
VIII. Severability Clause
1. If individual provisions of the contract are invalid, this shall not affect the validity of the remainder of the contract.
2. The validity of the remaining contractual provisions shall remain unaffected. The above provision shall also apply in the event of an unforeseen loophole.
3. The contracting parties are obligated to replace ineffective or incomplete contractual provisions with an effective agreement that comes as close as possible to the economic result of the ineffective or incomplete provisions.
Special Additional Provisions for Event Catering
1. The customer must submit their order to EV no later than 7 working days before the event for a number of people up to 100, 10 working days before the event for a number of people up to 500, and 14 working days before the event for a number of people exceeding 500. Shorter notice is possible upon request. Regarding order details, the option period stated in the offer applies.
2. EV requires the binding number of participants no later than 4 working days before the event for up to 100 people, 7 working days before the event for up to 500 people, and 9 working days before the event for more than 500 people. The last confirmed number of participants reported to EV will be the basis for invoicing.
3. The client undertakes to inform EV as early as possible of any changes to the schedule and/or the number of participants.
1. Scope of Services
1. The services provided by EV include, in particular, the goods and services necessary for the performance of the contract.
2. The exact subject matter of the service is set out in the contract concluded between the parties.
3. The scope of delivery includes (except in the case of stand catering) delivery to the exhibition center, the production of tableware and equipment in accordance with the ordered goods, the collection of the goods after use and their cleaning, and the disposal of the catering area. In the case of agreed menu or buffet delivery, EV will provide table linen on request and for a fee.
2. Personnel Costs
1. Personnel costs are calculated separately based on the number of hours, taking into account the minimum working hours specified in the order.
2. Reimbursement of Expenses
If the contract is not executed for reasons for which EV is not responsible, EV shall be entitled to reimbursement of expenses. The amount of compensation is determined by the time at which the non-execution of the contract was established before the agreed start of the event:
– 80 days before the start of the event: no fee
– between 79 and 50 days before the start of the event: all costs incurred to date for provision and organization
– between 49 and 39 days before the event: all costs incurred up to that point for provision and organization, plus 25% of the total amount
– between 38 and 15 days before the start of the event: all processing and organizational costs incurred up to that point, plus 50% of the total amount
– between 14 and 5 days before the start of the event: all costs incurred up to that point for processing and organization, as well as 75% of the total amount
– Less than 4 days before the start of the event: all processing and organizational costs incurred up to that point, as well as 100% of the total amount
3. If the number of persons specified is reduced on the client's initiative after the contract has been concluded, EV shall be entitled to reimbursement of expenses. The amount of the reimbursement of expenses to be paid depends on the timing of the reduction in the number of persons relative to the agreed event date:
– 28 days before the start of the event or earlier: no fee
– between 27 and 7 days before the start of the event: all costs incurred up to that point for processing and organization, as well as 25% of the total amount
– between 6 and 2 days before the start of the event: all costs incurred up to that point for processing and organization, as well as 75% of the total amount
– starting one day before the event begins: all costs incurred up to that point for provision and organization, as well as 100% of the total amount
3. Reimbursement of Expenses
1. If the order is not executed for reasons for which EV is not responsible, EV shall be entitled to reimbursement of expenses.
2. Complaints must be communicated verbally by the customer to the responsible office at EV.
3. Defects in the goods and services supplied by EV must be reported by the customer immediately in writing, but at the latest within 24 hours to management@expovaro.com. It is essential that the authorized representative attach photographs to illustrate the defect. Without photographs, a defect cannot be processed. A mere description of a defect is not sufficient. If the customer does not comply with the reporting deadlines and defects cannot be remedied in time due to the customer's behavior during or until the end of the event, no claims for damages can be derived from the defects found in accordance with clause I.4 of these terms and conditions.
4. The risk of loss, damage, reduction, and deterioration, as well as consequential damages, shall pass to the customer upon the customer's acceptance of the deliveries or services in kind.
4. Liability
1. In accordance with clause I.4 of these terms and conditions, EV accepts no liability for items of any kind brought by the client.
2. In accordance with clause I.4 of these terms and conditions, EV accepts no liability for indirect damage to persons, property, and financial losses or for consequential damage.
Special Additional Conditions for Stand Construction, Equipment, and Furniture Rental
Unless otherwise stated below, the provisions of Section I. of these Terms and Conditions shall apply.
1. Scope of Services, Ownership
1. The available scope is determined by the valid order lists. The goods are only supplied in standard packaging units.
2. Rented goods and transport containers are the property of EV. An order is only possible after the packaging has been returned.
3. The scope of delivery includes delivery and collection at the exhibition center. Goods and items that are not the property of EV may not be transported.
2. Delivery, Responsibility
1. Stand delivery is limited to the following trade fair locations:
Messe Frankfurt
Cologne Trade Fair
Messe Düsseldorf
Messe Dortmund
Hannover Fair
Messe Essen
– Kassel Exhibition
Messe Berlin
– Messe München
– Messe Stuttgart
Messe Nürnberg
– Messe Karlsruhe
2. The customer is responsible for ensuring that the delivery is accepted at the agreed time. If acceptance does not occur and a second delivery is necessary, transportation fees will be charged in accordance with section III 3.2.
3. Upon delivery or collection, the customer or a person authorized by the customer must confirm receipt of the rental items.
3. Prices, Deposit, Security Deposit
1. The rental price stated in the EV documents includes delivery and collection.
2. For an order value of €50.00 net or more per delivery, EV charges a transportation fee of €25.00 plus VAT for each order. If drinks are delivered the day before, a fee starting from €65.00 plus the statutory VAT will be charged. This fee is €25.00 for each additional beverage order during the trade fair. At the end of the trade fair period, all equipment and drink crates will be collected for a net charge starting from €65.00. These remain the property of the exhibitor.
3. Items provided are and remain the property of EV. They are collected daily. Delivery of goods on a commission basis is not possible.
4. EV reserves the right to require a deposit, which will be deducted from the rental price upon return of the rented items.
4. Provision and Return of Rental Items
1. Ordered items are reserved and made available for the customer.
2. When returning crockery/boxes, they must be in perfect condition, sorted, and correctly packed. Glasses must be placed in the boxes with the opening facing upwards. Leftover food must be removed from dishes, and leftover drinks must be spread out. Transport boxes must not be heavily soiled, and labels should not be damaged. In the event of non-compliance, EV may charge a separate cleaning fee.
3. If the rented items are not returned on time at the end of the rental period or if collection by the hirer is not possible, the hirer is responsible for the duration of the retention of the rented items and must pay the pro rata full rental price plus statutory VAT.
4. Shortages and damages will be charged to the customer in accordance with the price list from the current catalog. The client’s liability for the rented items begins upon delivery and ends upon collection by EV.
5. Payment
For the delivery of the stand, the invoice amount per event must be paid within the specified payment period prior to delivery, as indicated on the invoice. Delivery is only possible after payment has been received. In exceptional cases (e.g., orders with short notice or time constraints), if agreed upon by EV, the customer may pay for the services described in Section III of these terms and conditions via instant bank transfer/Klarna in the online store, or in cash directly to the driver. Payment via PayPal is also an option, as is a bank transfer for the agreed-upon delivery.
6. Reimbursement of Expenses
If the contract is not fulfilled for reasons beyond EV's control, EV is entitled to reimbursement of expenses. The amount of the expense reimbursement depends on the time at which the non-fulfillment of the contract was established before the agreed start of the event:
– 50 days before the delivery date free of charge
– from 49 days to 39 days before the start of delivery: 25% of the order value
– from 38 days to 14 days before the start of delivery: 50% of the order value
– from 13 days to 10 days before the start of delivery: 65% of the order value
– from 9 to 6 days before the start of delivery: 75% of the order value
– from 5 to 2 days before the start of delivery: 85% of the order value
– 100% of the order value on the day before delivery begins
The customer can prove that the lump sum was not incurred or was not incurred in the stated amount.
7. Transfer of Risk, Complaints, Liability
1. The customer is responsible for the rental during the entire rental period.
2. Upon delivery, the customer must check the rented items and goods.
3. Complaints, particularly concerning missing quantities or unordered items, must be reported immediately to the authorized EV employee at the place of delivery. Subsequent complaints will not be accepted due to a lack of verification possibilities.
4. The Customer shall be liable for loss, damage, reduction in value, and deterioration of the rented items, as well as for consequential damages, from the time of the Customer's acceptance of the deliveries or services in kind. In this regard, the Customer is advised of the special care required when operating beer dispensing systems (CO2 systems) and fully automatic coffee machines (BARTSCHER, WMF, or JURA). If the Customer uses such a dispensing system or a fully automatic coffee machine, they do so at their own risk. Claims for damages by the Customer are excluded in accordance with Section I.4 of these terms and conditions.
5. EV is liable to the customer for any damage to clothing and health caused by the use of the rental equipment in accordance with Section I.4 of these terms and conditions; otherwise, any liability on the part of EV is excluded.
Special Additional Agreements for the Deployment of Personnel by EV
Unless otherwise stated below, the provisions of Section I. of these General Terms and Conditions shall apply.
Workforce
1.1 EV also provides services in the area of event catering and other personnel-based events.
1.2 The client shall not give any instructions to the persons employed by EV. The right to issue instructions lies solely with EV.
1.3 The client shall ensure that the persons employed by EV for the provision of the services, perform the services independently and, if possible, in a location separate from the client’s personnel. Unless otherwise agreed, the personnel must always be identifiable as employees of EV.
2. Contact Person
2.1 Details of the services to be provided by EV shall only be transmitted by the client to the contact person known to EV.
2.2 EV's contact person plans and monitors the deployment of EV's personnel, the provision of services, and receives any complaints from the client. Accordingly, the instruction, management, and supervision of personnel employed by EV are solely EV's responsibility, with the client responsible for the supervision, management, and acceptance of services provided in accordance with the contract. The contact person shall not be provided with any work equipment and/or resources of the client, unless otherwise agreed in writing.
3. Minimum Wage
EV hereby assures that, in accordance with the provisions of the Minimum Wage Act (MiLoG), EV's employees receive the statutory minimum wage applicable in the Federal Republic of Germany at the time of delivery/performance. EV further assures that EV complies with the documentation and retention obligations pursuant to § 17 MiLoG vis-à-vis the competent supervisory authorities of the state authorities. EV also guarantees that subcontractors providing a service commissioned by EV are required to confirm compliance with MiLoG.
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